Are you a Library Professional?

My own 25-year library career saw me involved in all kinds of customer service work: reference, circulation, dealing with complaints, staff selection, training and rostering. As a manager, I was responsible for areas as diverse as collection development, staffing, policy/budget work and change management plus building planning.

Now I offer coaching, mentoring and facilitation to people and teams in libraries, as well as other organisations with a similarly strong focus on customer service.

One-on-one coaching

I offer you confidential space to explore issues that affect you and your workplace. We can meet regularly face-to-face or by phone, to talk and plan the best ways for you to take action. I offer the support, the catalyst and the challenge to help you clarify what to do - and how to do it.

My past means I do understand the loneliness, frustration and stress you can face! It can be tough when you have no-one to be really frank with; to chew the fat, to express your doubts or fears, or to help you get back on the road when the going gets really hard.

Chances are, like I did, you have great colleagues, staff, friends and family - but there’s a limit to how much they want to hear!

Ready to try it? Let's talk. I will be pleased to give you half an hour of my time, without cost or obligation.  I have been coaching librarians as an exterrnal objective coach for 5 years now and I love it !

Teleclasses

Teleclasses are a fun new way of learning on the phone.  They are live, interactive, and  lots of fun, without the hassles of travel, parking and other downtime.  My current teleclasses are based on a course I have been offering face-to-face for 3 years.  Now you can join in from your home telephone.  Visit my home page for more details.

Workshops

I offer a range of workshops to give library staff the chance to meet and discuss issues which are specific to their library, and then develop effective strategies and solutions. Subjects include team development, customer service, communication, coping with change, managing stress and taking better care of yourself.  The coach approach to these key challenges gives staff the opportunity to explore the issues, acknowledge the "costs", then get started on developing solutions that will work for them, in their library.  Very empowering, encouraging, and even fun !

To find out more, please contact me.

I have worked with library staff at:

• AUT Library
• Department of Corrections Library
• Dunedin Public Libraries
• Hutt City Libraries
• Kapiti Coast District Libraries
• Lincoln University Library
• Open Polytechnic Library
• Otago University Library
• Rodney District Library
• Upper Hutt Public Library
• Victoria University Library
• Waikato University Library
• Waimakariri District Libraries
• Waitaki District Libraries
• Wellington City Libraries